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  4. 911±¬ÁÏÍø Polytechnic enhances virtual assistant SAM with AI
Current and incoming students can now access a more robust version of SAM, 911±¬ÁÏÍø Polytechnic’s virtual assistant, thanks to generative AI integration.

911±¬ÁÏÍø Polytechnic enhances virtual assistant SAM with AI

New generative AI integration enhances student supportÌý

March 20, 2025

SAM, 911±¬ÁÏÍø Polytechnic's virtual assistant, is getting a boost with the integration of­ generative AI. This enhancement is set to make SAM more robust in assisting students, applicants and employees around the clock.

For current and incoming students at 911±¬ÁÏÍø, SAM has been a valuable resource over the years for answering questions on a 24-7 basis. Now, thanks to this AI integration, this new version of SAM can answer a wider range of questions and provide more customized responses.

Accessible through 911±¬ÁÏÍø’s official website, student intranet and , SAM is set up to respond to inquiries about academic programs and support services. SAM can also seamlessly transfer to The Service Hub during business hours through Live Chat. If it is after hours, SAM will create a service ticket that The Service Hub can attend to the next business day.

Our updated SAM virtual assistant marks another step in 911±¬ÁÏÍø’s ongoing utilization of AI and builds on 911±¬ÁÏÍø’s AI partnership with Microsoft, a collaboration that is transforming postsecondary learning by integrating Microsoft Azure AI into 911±¬ÁÏÍø's educational framework. Overall, 911±¬ÁÏÍø’s embrace of AI enhances the learning experience and helps prepare students for the world of work.